Distribution of financial products and services : Banque Accord designs, selects, packages and distributes personalised finance solutions for partner stores and their clients.
Customer relations management : in order to offer services which are as comprehensive and as coherent as possible, whatever the channel of contact, Banque Accord manages customer relations for its partner stores :
for contacts at a distance (by phone, e-mail, internet, standard mail, audio telephone services, text-messaging and many others in the future)
for point-of-sale contact and transactions : payment terminals and equipment (always with a choice of means of payment), sales support (partner store staff are specially trained and Banque Accord staff are present in the new "Espaces Banque Accord" in Auchan stores)
Payment technology (in France) : Banque Accord has been managing Auchan's payment technology since the store was created. Whether it's with international payment cards, charge cards, bonus points and special events cards : clients can choose their means of payment and benefit from the expertise and innovation of Banque Accord's payment technologies team (anticipating the transition to European Mastercard Visa, protection against fraud).